Strategy. Engagement. Insight.

We help our clients build strategies shaped by customers and stakeholders that deliver real, measurable results.

Business plans  Investment decisions

Communications          Change management

Customer experience                 Innovation

We are Create Clarity.

Trusted, experienced advisors in Stakeholder Engagement, specialising in regulated sectors.

We minimise risk with insight to provide clarity in strategic business decision making. Using innovative engagement approaches we identify the needs and priorities of customers, employees and all other stakeholders.  We translate this into direction and action.


We work as an extension of your organisation and pride ourselves on providing honest, robust, and transparent strategic counsel.

We collaborate with key decision makers across your business, including:

  • Executive and stakeholder leadership

  • Customer insight and inclusion teams

  • Sustainability, regulatory, public relations and communications functions

  • External advisory and challenge groups


Our services

Our Expertise.

We are trusted advisors in stakeholder engagement, with deep expertise in regulated sectors.

Create Clarity has an understanding of clients needs underpinned by a strong industry and stakeholder awareness as well as in depth knowledge of the mechanisms that are needed to deliver.
— Sam Loukes, Head of Customer Inclusion, SP Electricity North West
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Create Clarity have been fantastic—proactive, knowledgeable, and genuinely supportive. I especially valued their reliability, subject matter expertise, and intuitive understanding of our needs..
— Jill Hendry, Customer Inclusion Manager, SP Electricity North West
A huge thank you to Michael and Dawn for all your hard work on the reports. As ever, they are incredibly useful and very well constructed. I’ve enjoyed going through them, key findings are summarised concisely, with great visuals and amazing attention to detail.
— Louise Barker, Communications Workstream Project Manager, NHS
Create Clarity earned the confidence of all networks, who shared their previous research openly and trusted the team’s analysis and recommendations. We received valuable guidance on harmonizing our different approaches, and all parties agreed to implement the recommendations in a spirit of collaboration, consistency, and comparability.
— Jenny Wilkinson, Stakeholder Engagement and Research Lead, Northern Gas Networks
The knowledge and understanding of our business and customer needs
— Ella Stafford, Head of Customer Success, SP Electricity North West
Create Clarity are trusted experts in their field, and always go above and beyond, providing additional advice and support whenever it may be needed. We have established a great working relationship with Create Clarity and really appreciate their continued efficient and high quality service. You’re both incredibly helpful, and we really appreciate all that you do to support us. We love working with Create Clarity!
— Hollie Scott, Stakeholder Engagement and Project Co-ordinator, Northern Gas Networks
Your in depth understanding of the industry means you quickly understand the brief and your insights help shape the project providing a greater scope which we benefit from.
— Jill Hendry, Customer Inclusion Manager, SP Electricity North West
The data is made easy to digest and you can see the link to our own processes and opportunities for improvement in quick dynamic and engaging sessions. Nothing feels like hard work with the guys at CC its just really easy to work with them all no effort at all.
— Fiona Tyrell, Customer Engagement Manager, SP Electricity North West
Intuitively understanding the detail behind the bigger picture
— Sam Loukes, Head of Customer Inclusion, SP Electricity North West
You always provide context for the business, developing useful recommendations
— Maxine Stiller, Research and Insights Manager, SP Electricity North West
The ability to intuitively understand what it is that we need to achieve, and design a methodology and programme of work that delivers critical actionable insights without a high amount of input from the client is invaluable
— Jenny Wilkinson, Stakeholder Engagement and Research Lead, Northern Gas Networks

Create Clarity partner with a range of energy network operators, water companies, health, regulators and industry-specific consumer advocates.

Who we’ve worked with.

Our Work

We’d love to work with you.

Contact Us