Our Services.
We offer a full range of engagement services to drive positive change, all aligned to best practice.
Delivering Strategic Advantage
We put stakeholder needs at the centre of strategy, partnering with leadership and challenge groups to deliver organisational clarity, momentum, and insight-driven outputs such as regulatory submissions and business plans.
Strategy.
Engagement.
Engaging Diverse Stakeholder Audiences
We bring stakeholders and consumers together on complex issues including sustainability, healthcare, and long-term investment. Our tailored workshops, deliberative panels, and engagement approaches build alignment and shared solutions, ensuring under-represented and seldom-heard groups are always included.
Insight.
Insight that drives change
We turn policy and regulatory knowledge into actionable insight, applying advanced analytics and behavioural science to synthesise evidence, identify barriers, and unlock solutions that matter.
Expansive Regulatory Expertise.
Create Clarity helps regulated networks and public service organisations make confident, insight-led decisions that reduce risk, align investment with stakeholder priorities and deliver measurable value.
We collaborate closely with regulators, consumer bodies and Independent Stakeholder Groups to ensure transparency and trust.
Inclusive and Insightful engagement.
We design and deliver stakeholder engagement that informs action, mapping audiences, shaping strategies, running workshops and in-depth conversations, and turning insight into business-critical outputs including regulatory submissions and business plans.
We specialise in reaching seldom-heard groups and making sense of insight from multiple sources. Recent work spans PSR research, fuel poverty engagement, communication effectiveness, and business plan prioritisation.
Outcome.
We help organisations respond to growing expectations around decarbonisation, affordability and resilience with inclusive, evidence-based, regulator-ready strategies — delivering clarity for organisations and communities alike.
Case Studies.
Collaboration across GNOs
Gas network operators (GNOs) regularly engage with customers and stakeholders, but their varied methods make it hard to compare results, especially during business planning. A harmonised approach was needed to enable collaboration and comparability without losing each network’s unique needs.
Simplifying Willingness to Pay
Customer appetite for business plan investment has traditionally been measured using conjoint analysis. This approach is costly, complex, prone to bias and no longer met regulatory expectations or rising affordability concerns during RIIO-GD3. NGN needed a more practical and inclusive way to assess customers willingness and ability to pay.
Strategic engagement for GD3
Northern Gas Networks (NGN) needed to prepare for GD3 and meet rising regulatory expectations around meaningful, inclusive engagement. To achieve this, they appointed Create Clarity as their strategic engagement partner.
Supporting a fair and just transition
SP Electricity North West has a strategic goal to deliver an inclusive and fair service for all electricity users in a rapidly changing energy landscape. Their Customer Inclusion team works to ensure support for those who need it most—from assistance during power cuts to advice on energy efficiency and low-carbon technologies.
New Hospitals Programme
Create Clarity was commissioned by the Lancashire and South Cumbria New Hospitals Programme to support a major healthcare investment under the national New Hospitals Programme. The goal was to develop proposals for new hospital facilities in Lancashire and South Cumbria that meet future needs and satisfy statutory consultation requirements, including the Government’s four tests for service reconfiguration.
