Case Study: Strategic engagement for GD3 planning.

 

What our client at Northern Gas Networks said.

“Create Clarity are trusted experts in their field, and always go above and beyond, providing additional advice and support whenever it may be needed. We have established a great working relationship with Create Clarity and really appreciate their continued efficient and high quality service. You're both incredibly helpful, and we really appreciate all that you do to support us. We love working with Create Clarity!”

— Hollie Scott, Stakeholder engagement and project co-ordinator

  • Business Need.

    Northern Gas Networks (NGN) needed to prepare for GD3 and meet rising regulatory expectations around meaningful, inclusive engagement. To achieve this, they appointed Create Clarity as their strategic engagement partner.

  • How We Created Clarity.

    We set the direction for a more inclusive and evidence-led GD3 plan by auditing past engagement, reviewing best practice, scanning future trends, and identifying gaps, risks and priorities to strengthen decision-making and legitimacy. We then provided two years of GD3 support including:

    • Strategic review and update of the stakeholder map

    • Development of a new ‘underreached’ consumer map, an industry first

    • Engagement with business leads to understand engagement needs

    • Creation, monitoring and revision of a well-targeted and cumulative engagement strategy

    • Development of a materiality matrix

    • Creation of a triangulation framework and delivery of ongoing triangulation services

    • Quarterly presentations to the Independent Steering Group and Internal Steering Group, with action tracking.

  • The Impact.

    We ensured stakeholder insight influenced decision-making through regular reporting and governance engagement.  We drafted the stakeholder engagement chapter of the business plan and reviewed other chapters to incorporate engagement insights. We also drafted appendix A3 “RIIO-3 Stakeholder Engagement and Decision Log” summarising all research insights, any dissenting views amongst stakeholder groups, and the impact the insight had on the plan.

Our Work