Insight.

Triangulating insight to evidence engagement impact for Electricity North West.

 

“Michael has had an immensely positive and enduring impact on the quality of our engagement processes, systems, senior decision-making, and outcomes. His strategic input, analytical mind, and personable influencing style has elevated our performance and set us on a positive trajectory for the next regulatory period (2023-2028). With stakeholder engagement now embedded in the organisation Michael has helped ensure that we are delivering the outcomes that our customers and wider stakeholders want and value. ”
— Paul Bircham, Engagement and Regulatory Strategy Director, Electricity North West

  • The Challenge.

    Ofgem’s regulatory SECV incentive assesses how well energy distribution networks:

    1. Engage with their stakeholders to inform strategy

    2. Address the needs of vulnerable consumers. 

    The incentive has both financial and reputational impacts.

    Michael was employed by Electricity North West (ENWL) to improve their SECV performance.

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Our Work